Frontier Portrait: Kelsey Thayer

Your Name

Kelsey Thayer


HR Manager

In a sentence (or two), describe your role at Frontier.‍

Much like what we do for our clients, I love creating an optimal client experience for my clients - Frontier employees. Whether it's something like new employee onboarding, annual open enrollment, or quarterly check-ins, I always aim to make the typical, mundane parts of human resources a little more memorable.

What’s your life motto?

Best fortune I ever got: "You are the crispy noodle in the vegetarian salad of life."

Tell us about a time you fibbed and got away with it.

I played a rousing game of Balderdash with my grandma and her friends when I was about 8, and my false definition for "frenulum" was "the lining of an aardvark's lower intestine.” Everyone picked my answer and I won the game! My grandma still keeps the slip of paper in her wallet.

If you could have dinner with anyone, who would you dine with and why?

Anthony Bourdain. He'd make fun of me relentlessly for not eating meat, but I'd probably even eat a cow eyeball if it meant sharing a meal with him. I admired his outlook on how food is central to cultural world peace. If everyone sat down and broke bread with their perceived enemy, they'd realize that no one is really that much different from one another.

Where is your happy place?

On a road trip with friends, driving with the windows down, and good music on the radio.

What is your idea of perfect happiness?

Laughing so hard you have to stop and catch your breath.

Book smart or street smart?

Street smart

What brought you to Frontier?

I came from a risk management background but was interested in pursuing human resources as a career change. The initial role I took at Frontier had a couple of different responsibilities but included some HR admin work. It was my foot in the door to get HR experience, which led to me taking night classes to get my Master's in HR at the University of Richmond and taking on a bigger role in human resources leadership at Frontier.

One of the many, many reasons I love it here is because if you're interested in something, you're supported to pursue your passions and encouraged to find creative ways to integrate it into your day-to-day work. Happy employees = successful organizations, and everyone wins!

What motivates you to show up and do your best work?

The constant desire to continue learning. I approach most days humbly - asking questions, learning from my colleagues, looking for ways to improve and become better in my role. I'm fortunate to work alongside so many bright people, so it's the perfect environment for me to stay challenged and always learning.

What's a favorite project you’ve worked on and why?

I recently gave our onboarding an overhaul by creating and implementing onboarding journals. Our company doesn't have a one-size-fits-all onboarding with manuals or training guides, so I had to get creative and find ways to push new hires to be curious and ask a lot of questions and track down information that is designed to help them be successful in working at Frontier.

Building the journal allowed me to really dig into some of the brain science we use in our Academy workshops to achieve my intended results with new hires, so I was excited to have the chance to take valuable content and test it out for myself!

What’s the fuel that keeps you going?

Be an active participant in your life. It's too short to expend energy on things that don't bring you joy - so make choices that deliberately "fill your cup.”

Early or late to meetings?

Early to the ones I set up, late to the ones I don't (oops!).


A favorite Frontier guest and inspired by our Portraits, Marsha (Kelsey’s mom) answered a few of her own questions.

Your Name

Marsha Pauline Arroyo



In a sentence (or two), describe your role at Frontier.‍

Periodic visitor and snack eater!

What’s your life motto?

What is the loving thing to do?

Do you have a guilty pleasure?

Queer Eye, Bacon, Shoes, Jewelry, and LOGO by Lori Goldstein.

If you could have dinner with anyone, who would you dine with and why?

Kelsey and Jude, 'cause they're ALL I think about!

How would you sell hot chocolate in Florida?

With lots of whipped cream.

What unique talent do you have that you don’t get to show off at work?

I make a really good quiche.

What is your philosophy toward your work?

Be nice to everyone. TRY!

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